Privacy policy
PRIVACY POLICY
Effective Date: 15.08.2026
Website: www.solarxip.com
Business Name: SolarXIP Energy
1. Introduction
SolarXIP Energy (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place orders, interact with us, or use our services.
By using our website, you consent to the practices described in this Privacy Policy.
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2. Information We Collect
We may collect personal information including:
Identity Information
- full name
- billing address
- shipping address
- email address
- phone number
Transaction Information
- order history
- purchased products
- payment confirmation data
- billing information
Note: Payment card details are processed securely by third-party payment processors. We do not directly store full payment card details.
Technical Information
- IP address
- browser type
- operating system
- device identifiers
- referring URLs
- time zone
- session data
Usage Information
- pages viewed
- products viewed
- add-to-cart actions
- checkout behavior
- purchase behavior
- website interactions
Marketing Information
- email subscription preferences
- SMS marketing preferences (if applicable)
- ad interaction data
- campaign attribution data
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3. How We Collect Information
We collect information through:
- website forms
- checkout process
- account registration
- customer support interactions
- cookies
- analytics tools
- advertising pixels
- third-party integrations
This may include automated technologies such as:
- cookies
- pixels
- tags
- local storage
- analytics scripts
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4. How We Use Your Information
We may use your personal information to:
- process and fulfill orders
- manage payments
- ship products
- communicate regarding orders
- provide customer support
- prevent fraud and suspicious activity
- improve website functionality
- analyze customer behavior
- personalize shopping experience
- run marketing campaigns
- send promotional emails or offers (where permitted)
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5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- maintain website functionality
- remember cart/session information
- analyze traffic
- measure advertising performance
- improve user experience
- retarget visitors through advertising platforms
Third-party tools may include:
- Shopify analytics
- Google Analytics
- Meta Pixel
- TikTok Pixel
- email marketing platforms
Users may manage cookies through browser settings, though disabling cookies may impact website functionality.
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6. Sharing of Personal Information
We may disclose personal information to third parties where necessary, including:
Service Providers
- payment processors
- shipping carriers
- fraud prevention tools
- cloud hosting providers
- customer support tools
Marketing & Analytics Providers
- Meta
- TikTok
- email marketing providers
Legal Compliance
We may disclose information where required to:
- comply with law
- respond to lawful requests
- enforce our rights
- investigate fraud or security concerns
We do not sell personal information to third parties.
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7. International Data Transfers
As an online business, personal information may be processed or stored outside Australia.
This may include data transfers to service providers located in:
- United States
- United Kingdom
- European Union
- other operational jurisdictions
We take reasonable steps to ensure overseas service providers handle personal information appropriately.
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8. Data Security
We implement reasonable technical and organizational safeguards to protect personal information, including:
- SSL encryption
- secure payment processing
- restricted access controls
- platform security measures
However, no method of transmission or storage is completely secure.
We cannot guarantee absolute security.
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9. Data Retention
We retain personal information only as long as reasonably necessary for:
- order fulfillment
- legal compliance
- dispute resolution
- fraud prevention
- tax/accounting obligations
- business operations
We may retain de-identified or aggregated data for analytics purposes.
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10. Access and Correction
You may request access to or correction of your personal information by contacting us.
We may require identity verification before processing requests.
Where legally permitted, certain requests may be declined.
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11. Marketing Communications
You may opt out of marketing communications at any time by:
- clicking unsubscribe links
- contacting customer support
Transactional communications related to orders may still be sent.
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12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for third-party privacy practices, content, or policies.
Users should review third-party privacy policies independently.
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13. Children's Privacy
Our website is not directed toward children under 13.
We do not knowingly collect personal information from children.
If such information is identified, we may delete it.
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14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes become effective upon posting on the website.
Continued use of the website constitutes acceptance of updates.
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15. Contact Us
SolarXIP Energy
Email: support@solarxip.com
Website: www.solarxip.com
For privacy-related inquiries, please contact us at the email above.